Privacy Policy – Synergy IT Ltd

Last Updated: 07 July 2026

Your Privacy Matters

At Synergy IT Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information:

Information You Provide

• Name
• Company name
• Email address
• Telephone number
• Billing information
• Information submitted through contact forms

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookie data

Service Information

Where we provide support or managed IT services, we may process:

• Support tickets
• Project documentation
• Communication records
• Service logs
• Contract and invoice information

How We Use Your Information

We use your information to:

• Respond to enquiries
• Deliver IT support and managed services
• Provide quotations and proposals
• Manage customer accounts
• Improve our services
• Process invoices and payments
• Ensure security and compliance
• Meet legal and regulatory obligations

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Consent (where required)

Information Sharing

We do not sell your personal information.

We may share information with:

• Microsoft and other cloud service providers
• Software vendors and technology partners
• Professional advisers
• Regulatory or law enforcement authorities where legally required

All third parties are expected to maintain appropriate security and confidentiality standards.

Data Security

We take appropriate technical and organisational measures to safeguard information, including:

• Multi-factor authentication
• Secure cloud-based systems
• Access controls
• Device security management
• Monitoring and security controls
• Staff security awareness procedures

While we use industry-standard security measures, no online system can be guaranteed 100% secure.

Data Retention

We retain information only for as long as necessary to:

• Deliver services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records

Retention periods vary depending upon the type of information involved.

Cookies

Our website may use cookies to:

• Improve website functionality
• Analyse website performance
• Enhance user experience
• Maintain website security

You can control cookie settings through your browser preferences.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request a copy of information held about you

Requests should be submitted to:

📧 support@synergy.im

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.